Refunds
If something's wrong, tell us
These are the owner's own rules, in her words, with what they mean in practice.
The short version: if we got it wrong, we'll fix it or refund it. If you change your mind before we've made it, just tell us and we'll refund it. Once it's made and you don't come, we can't.
The four rules
We made the wrong drink, or got your order wrong
We'll remake it or refund it. Tell us at the window if you're there, or email us. Most of the time remaking it is faster and you get the drink you actually wanted.
You don't come to pick up
No refund.
You change your mind after we've made it
No refund — it's made, and it can't be sold to anyone else.
You change your mind before we've made it
We'll refund you. There's no cancel button on the site — get in touch and we'll take care of it.
Whether a drink has already been made is our call at the window. We're not going to be difficult about it.
If we can't make your order
If we've taken your money and then can't fulfil it — we're out of something, we have to close, anything on our end — you get a full refund. You don't have to ask.
How to reach us
Email contact@beanfeencoffee.com and include your order code — it's the BF- code on your confirmation page and in your receipt email. That's the fastest way for us to find your order.
The sooner the better, especially for rule four: once the espresso is pulled, it's pulled.
How a refund actually reaches you
A refund goes back the same way you paid. If you paid by card, that means back to the card through Stripe — we never had your card details in the first place — and how long it takes to appear is your bank's business, not ours. A few days is normal. If you paid some other way, we hand it back the same way.
A refund is final once we've issued it. If something is still wrong after that, email us and we'll work it out.